Frequently Asked Questions
Everything you need to know about shopping with New Meta.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most unused items in their original packaging. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Which payment methods do you accept?
New Meta accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are the products on New Meta authentic?
Yes, we source all our inventory directly from authorized distributors and manufacturers to ensure that every item you purchase is 100% authentic and high-quality.